Accessibility Statement

Last updated: 6 November 2026

We want everyone to be able to use Vinnie, including people with disabilities. This statement covers the Vinnie website (vinnie.the-vine-solutions.com), the Vinnie web app, and the Vinnie WhatsApp assistant.

Our aim

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. We have not yet had an independent accessibility audit; this statement reflects our own checks.

What we do

• WhatsApp first. Most of Vinnie works by sending a WhatsApp message or voice note, so you can use the screen reader, voice input, text size and other accessibility settings you already use on your phone.
• Voice notes. You can speak to Vinnie instead of typing; voice notes are turned into text for you.
• Keyboard and focus. Links, buttons and forms can be used with a keyboard, with a visible focus outline.
• Reduced motion. Animations are switched off if your device asks for reduced motion.
• Readable text. We use clear language, good colour contrast, and text that can be resized in your browser.
• Images. Images that carry meaning have text descriptions.
• Light and dark. The web app follows your device's light or dark setting.

Known limitations

• Some screenshots on the website show examples of the app and are described briefly rather than in full detail.
• Quote and invoice PDFs are designed for printing and sharing, and may not be fully readable by every screen reader.
• The calendar views in the web app can be hard to use with a screen reader; the same bookings are available as a list on WhatsApp ("my calendar").
• How WhatsApp itself works with assistive technology is up to WhatsApp (Meta).

We are working to improve these.

Tell us about a problem

If something on Vinnie is hard to use, or you need information in another format, please tell us. We aim to reply within 5 working days.

• Email: vinnie@the-vine-solutions.com
• Phone: 065 834 8003
• WhatsApp: 068 475 7631

See also our Privacy Policy and Terms and Conditions.